The Final Mile Forum & Expo
February 19-21, 2020 | Hyatt Regency| Miami, FL
The CLDA Final Mile Forum & Expo targeted to supply chain leaders operating in the final mile space. In this three-day exposition and education forum, you'll learn new concepts to enhance your company performance and network with others in the final mile industry, always with the mission: “helping smaller companies grow, and larger companies improve.”
Keynote | Exhibiting Companies | Exhibit Information & Registration
Shippers Who Will be Attending
Watch this space for new additions!
Advanced Auto Parts | American Red Cross | AmerisourceBergen | Audemars Piguet (North America) Inc. | Averitt Express | Cardinal Health | CourierNetwork | Demanko HLC Logistics, Inc.| DHL Ecommerce | DHL Global Forwarding | Estes Forwarding Worldwide | E-Zone | Forward Final Mile | JB Hunt | MNX | National Performance Companies | Non-Stop Delivery | Paychex, Inc. | Pella | Purolator | SEKO Logistics | Wayfair
KEYNOTE SPEAKER: Dennis Snow
Sponsored by Key Software
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.
Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.
He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program, which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.
Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, ExxonMobil, and Nationwide.
His articles appear in a number of industry publications and he is a featured guest “expert” on customer service, on several business news-talk radio shows. He is the author of the book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, which has been used in organizations around the world as a blueprint for organizational excellence. His newest book has just been released, titled, “Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.”
Explore the latest and innovative products and solutions from the following exhibiting companies:
- Avis Budget Group
- Capstone & Fleet Response
- Cipherlab USA
- Confirm Choice
- CXT Software
- Datatrac Corporation
- Delivery Drivers Inc.
- Dispatch Science
- Drivv, powered by Courierboard
- Elite EXTRA
- Fleet Complete
- Guttman Energy
- Key Software Systems, LLC
- Lanter Delivery Systems
- Milkman Tech
- One Hundred Feet
- Paul Hanson Partners (PHP)
- PFC Corp
- Premier Background Screening Services
- Ryder Truck Rental
- Western Peaks Logistics
- Wise Systems