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The Final Mile Forum & Expo
February 19th-21st, 2020 | Hyatt Regency| Miami, FL



The CLDA Final Mile Forum & Expo is for supply chain leaders operating in the final mile space. In this 3-day exposition and education forum, participants will learn to enhance company performance with new concepts and network with others in the final mile industry always, with the mission: “helping smaller companies grow, and larger companies improve.”

Registration is Open!

Exhibitors Register Here!


List of Shippers coming soon!

 

Keynote Speaker: Dennis Snow

Sponsored by, Key Software

 

 

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.
 
Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.
He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program, which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.
 
Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, ExxonMobil, and Nationwide.
 
His articles appear in a number of industry publications and he is a featured guest “expert” on customer service, on several business news-talk radio shows. He is the author of the book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, which has been used in organizations around the world as a blueprint for organizational excellence. His newest book has just been released, titled, “Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.”

 


SCHEDULE AT A GLANCE 

Wednesday, February 19

Thursday, February 20

Friday, February 21

7:30am- 1:00pm: Golf- Red Tiger Course

7:30am- 5:00pm: Registration Open 7:30am- 1:30pm: Registration Open
2:30pm- 8:30pm: Registration Open 7:30am- 8:30am: Breakfast 7:30am- 8:30am: Breakfast
3:30pm- 5:00pm: Shipper Introduction/Meet & Greet

8:30am- 9:45am:
200: Business Meeting

8:30am- 9:30am: 300: Fireside Chat    
 “Everything you wanted to know about the courier industry but were afraid to ask.”
3:00pm- 5:00pm: Exhibitor Move-In

9:45am- 10:15am: Break

9:30am- 10:30am: Break
5:30pm- 7:00pm: Ambassador Meet & Greet

10:15am- 11:05am: Keynote
Dennis Snow

10:30am- 11:30am: 
301a: Amazon & Disruption
301b: Driving Operational Efficiencies Using Innovative Technologies

7:00pm- 8:30pm: Grand Opening Reception

11:15am- 12:15pm: 201
201a: Women & Minority Leaders of Industry
201b: Ecommerce & the Final Mile

11:30am- 12:30pm:
302a: How to Retain High end Talent
302b: Transportation & Securities

  12:15pm- 1:30pm: Lunch 12:30pm- 1:45pm: Lunch + Vendor Prizes
  12:15pm- 1:30pm: Advocacy Lunch 1:45pm: Breakdown (no closing reception)
  1:40pm- 2:30pm:
202a: Cold Chain Logistics
202b: Succession Planning
 
 

2:30pm- 3:00pm: Exhibit Hall Only
Vendor Meetings

 
  3:00pm- 3:20pm: Logistics Schools Focus Session  
  3:30pm- 4:45pm: Shipper Round Tables/Focus Groups  
  6:30pm- 8:30pm: Thursday Night Reception  
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