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Wednesday, February 19


7:30 am - 1:00 pm Golf at Red Tiger Course
3:30 pm - 5:00 pm Shipper Introductions
Kick off the conference at this meet and greet session with all the Shipper and Freight-Forwarder attendees to make new connections so you can schedule follow-up meetings during the event. Bring plenty of business cards!
5:00 pm - 9:00 pm Exhibit Hall Open
5:30 pm - 7:00 pm Ambassador Meet & Greet
Meet with industry thought leaders and mentors and learn tips and tricks for navigating industry events. More than for just first time attendees, this is your opportunity to connect with the ambassadors that you can call on the other 362 days of the year!
7:00 pm - 8:30 pm Grand Opening Reception
 

THURSDAY, February 20


7:30 am - 8:30 am Breakfast
8:00 am - 5:00 pm Exhibit Hall Open
8:30 am - 9:45 am CLDA Business Meeting
Hear the state of the association report from CLDA President Chuck Moyer and the CLDA Board of Directors! During this session you’ll also participate in the CLDA Board of Directors Elections and witness the next CLDA Hall of Fame induction.
9:45 am - 10:15 am Break
10:15 am - 11:05 am Keynote Presentation: Dennis Snow
Sponsored by Key Software Systems

Learn how to create the ultimate customer experience from Dennis Snow, a 20 year veteran of the Walt Disney World Company. Learn how you can raise the bar of service at your company, including a "how-to" program for creating a service-driven culture. Key takeaways include:

  • Approaches to help employees move from a task mindset to an experience mindset
  • Processes for ensuring your company's “backstage” environment never impacts the “onstage” customer experience
  • Specific strategies for wowing customers every time
11:15 am - 12:15 pm  
Women & Minority Leaders of Industry - The Rising Tide: Women Business Leaders
Moderated by Julie Thomas, Priority Dispatch
 
E-Commerce and the Final Mile
Peak E-Commerce season just finished, followed by the return season. What did those in the e-commerce section learn, and how can they prepare now for a better 2020? Panelists will discuss what they learned from this most recent season, including how they can better prepare for 2020, as well as how e-commerce has grown exponentially and can continue to do so.  
Moderated by Paul Pantin, Get E-Zone
Panelists: Tim Byrnes, Jet Worldwide; Deanna Kaufman, FedEx Customer Solutions
12:15 pm - 1:30 pm Lunch
12:15 pm - 1:30 pm Advocacy Lunch
CLDA Advocacy Fund Donors will receive an update on the government affairs and advocacy efforts across all 50 states, Capitol Hill, and the federal agencies. Not an advocacy fund donor? Become one today!
1:40 pm - 2:30 pm  
Cold Chain Logistics
Technology has fundamentally changed in the way tracking and handling is conducted for perishables. Hear first-hand how this creates greater efficiencies in the grocery, pharmaceutical and medical verticals, and how some of the largest cargo operators coordinate these delicate matters.
Moderated by Joel Pinsky, Global Messenger
Panelist: Anthony Ginsberg, Sprint
 
Getting the Dirt on White Glove Delivery: DFG Innovation Building White Glove Partnerships
Some carriers have lived it and others are looking to venture forward into the vertical. This session will explore how shippers handle white glove logistics to make seamless and successful partnerships with their carriers.
Moderated by Kelly Picard, Hackbarth Delivery
Panelists: Amanda Pagan, DHL Global Forwarding; Will Tutt, Wayfair
2:30 pm - 3:00 pm Exhibit Hall Time / Vendor Meetings
3:00 pm - 3:30 pm Universities and Logistics Programs in the Final Mile
Learn about the benefits of logistics programs cooperating with industry partners during this educational panel.
3:30 pm - 4:45 pm Focus Groups
Networking roundtables and focus groups with shippers, carriers, forwarders and brokers from around the country, including logistics program representatives.
6:30 pm - 8:30 pm Thursday Evening Reception
Sponsored by Key Software Solutions
Unwind with your fellow attendees as you end your day with music, sights, sounds, and special festivities along the Miami River on the Hyatt Regency river walk.
 

FRIDAY, February 21


7:30 am - 8:30 am Breakfast
8:00 am - 2:00 pm Exhibit Hall Open
8:30 am - 9:30 am Fireside Chat
Everything you wanted to know about the courier industry but were afraid to ask.
Panelists: David Faulkenberry, Freightwaves
9:30 am - 10:30 am Exhibit Hall Time 
10:30 am - 11:30 am  
Amazon & Disruption
How is Amazon affecting our Last Mile, and how are you reacting to new customer demands because of it?
Moderated by Jon Rydel, Priority Express
Presented by David Ross, Stifel

Operational Efficiencies Using Innovative Technologies
You’ve survived peak, now it's time to relax and not worry about 2020 peak until August, right? Wrong! Now is the time to learn how you can improve your operational systems and test before peak comes back around.
Panelists: Larry Klein, Bringg; Jim Ward, Elite Extra
11:30 am - 12:30 pm  
Standing Out in a Competitive Delivery Marketplace
Learn how to boost sales, establish your company as a go-to provider, and bring in new customers through the latest marketing techniques, including social media, blogging, magazine articles and podcasts. Key takeaways include: finding your brand and getting it out there; establishing yourself and your company as thought leaders; building a company culture that attracts customers, drivers, and employees; and driving sales through your website.
Presented by Emily Johnson, eTrac; Jason Burns, QCS Logistics
Moderated by Lorena Camargo, Peal Transportation

Broker/3PL/Carrier Agreements – Beware of What You Sign!
The relationship and liabilities between brokers, 3PLs and carriers is established in the agreements that you sign. These agreements can either be fair and impartial, or they can unreasonably shift undeserved risk to the carrier and endanger your business. Gain an understanding for what terms and conditions are reasonable to accept and which should be avoided. A bad agreement coupled with unfortunate events can substantially harm or put your company out of business. Key takeaways include: being able to quickly review agreements and spot dangerous terms; understanding which reasonable terms should replace bad terms; and operating your business at a much lower level of risk.
Presented by Greg Feary, Scopelitis
12:30 pm - 1:45 pm Lunch and Vendor Prizes
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