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Wednesday, February 19


7:30am - 1 pm
Golf- Red Tiger Course

2:30 pm- 8:30 pm
Registration is Open!

3:30 pm- 5:00 pm
Shipper Introductions
Start the event off by meeting all of the Shipper and Freight-Forwarder attendees at this meet and greet session before the meat of the agenda gets underway. You’ll be able to make these connections so that you can do follow-up meetings during the event. Bring plenty of business cards!

3 pm- 5 pm
Exhibitor Move-In

5:30 pm- 7 pm
Ambassador Meet & Greet
More than for just first time attendees, this networking opportunity highlights your chance to meet with industry thought leaders and mentors. This is the place where you can learn tips and tricks for navigating industry events as well as meet the ambassadors that you can call on the other 362 days of the year!

7 pm- 8:30 pm
Grand Opening Reception

Thursday, February 20


7:30am - 5 pm
Registration Open

7:30am - 8:30am
Breakfast

8:30am - 9:45am 
Session 200: Business Meeting
Hear the state of the association report from association President Chuck Moyer and your Officers of the Board! During this session you’ll also partake in the CLDA Board of Directors Elections as well as witness the induction of the next CLDA Hall of Fame member.

9:45am - 10:15am
Break

10:15 am- 11:05 am
Keynote: Dennis Snow
Sponsored by, Key Software
Creating the ultimate customer experience, customer service tips from Dennis Snow, formerly with the Walt Disney World Company is featured as this year’s Final Mile Forum & Expo keynote speaker!
Dennis Snow will provide Final Mile Forum participants with a “how-to” program for creating a service-driven culture. This program will provide strategic tools that conference participants can use to raise the bar of service throughout their organizations.

Those who attend the Final Mile Forum will learn:

  • Approaches that help employees move from a task mindset to an experience mindset
  • A process for ensuring that organization’s “backstage” environment never impacts the “onstage” customer experience.
  • Four specific strategies for wowing customers every time.
     

11:15am - 12:15pm
Session 201a: Women & Minority Leaders of Industry- The Rising Tide: Women Business Leaders
Moderated by Julie Thomas, Priority Dispatch

Session 201b: Ecommerce & the Final Mile
Moderated by Paul Pantin, Get E-Zone
Panelists: Tim Byrnes, Jet Worldwide


12:15 pm -1:30 pm
Lunch

12:15 pm- 1:30 pm
Advocacy Lunch
Become an Advocacy Donor today to hear on the government affairs and advocacy efforts across the 50 states as well as from Capitol Hill and Federal agencies.

1: 40 pm- 2:30 pm
Session 202a: Cold Chain Logistics
Moderated by Joel Pinsky, Global Messenger


Session 202b: Getting the Dirt on White Glove Delivery
DFG Innovation Building White Glove Partnerships.
Moderated by Kelly Picard, Hackbarth Delivery
Panelists: Amanda Pagan, DHL Global Forwarding

2:30 pm- 3 pm
Exhibit Hall Only
Vendor Meetings

3:00 – 3:30 pm
Universities and Logistics Programs in the Final Mile
Educational panel highlighting the benefit of Logistics Programs cooperating with Industry Partners

3:30 pm- 4:45 pm
Focus Groups
Networking Roundtables and Focus Groups with Shippers, Carriers, Forwarders and Brokers from around the country including the Logistics Program representatives.

6:30pm- 8:30pm
Thursday Night Reception

Friday, February 21


7:30 am- 1:30 pm
Registration Open

7:30 am- 8:30 am
Breakfast

8:30 am- 9:30 am
300: Fireside Chat
“Everything you wanted to know about the courier industry but were afraid to ask.”

9:30 am- 10:30 am
Vendor Break in Exchange Hall

10:30 am- 11:30 am
301a: Amazon & Disruption
How is this effecting our Last Mile and how are you reacting to the new customer demands because of it?
Moderated by Jon Rydel, Priority Express
Presented by David Ross, Stifel


301b: Operational Efficiencies Using Innovative Technologies
Panelists: Larry Smith, Bringg, Jim Ward, Elite Extra

11:30 am- 12:30 pm
302a: Sales in a Crowdsourced Economy
Moderated by Lorena Camargo, Peal Transportation

302b: Broker/3PL/Carrier Agreements – Beware of What You Sign!
Presented by Greg Feary, Scopelitis
The relationship and liabilities between Brokers, 3PLs and Carriers is established in the agreements that you sign.  These agreements can be either fair and impartial or they can unreasonably shift undeserved risk to the carrier which could put it in grave danger.  You need to understand what terms and conditions are reasonable to accept and which should be avoided.  A bad agreement coupled with unfortunate events can substantially harm or put your company out of business.

Objectives:
•Be able to quickly review Broker/3PL/Carrier agreements and spot the dangerous terms
•Understand what reasonable terms should replace the bad ones
•Operate your business at a much lower level of risk

12:30 pm- 1:45 pm
Lunch + Vendor Prizes

Register Here!

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